BOOKING FEES / CANCELLATIONS / RESCHEDULING / TARDINESS
BOOKING FEES : 15% of your package price is required upfront to reserve your date. This is NON-REFUNDABLE. No exceptions. This fee covers initial communication, all planning, location hunting, and blocking off a specific time frame for your session.
MINI SPECIALS: With mini specials, we ask for a certain amount upfront to reserve your time spot. This fee is NON-REFUNDABLE. No exceptions. Sometimes we will allow the booking fee to be transferred to a new date if it works with our schedule, but this is case by case. With mini specials, since there are so many time spots available initially, they are often times harder to fill. If we can fill your time spot or if you can help us fill it, we will consider refunding your booking fee.
CANCELLATIONS : If you no call no show, you are forfeiting your booking fee and we will not schedule with you again. Please be mindful that when we block off a time spot for you, we are holding that spot for only you. Therefore, we are not able to schedule someone else. We will not tolerate no call no show clients.
RESCHEDULING : We understand that life happens. People get sick, and things go wrong. If you need to reschedule for any reason, please try to give us 48 hrs notice. If you happen to fall ill the day of your session, please reschedule. We work every day with all age groups and cannot risk passing on anything to our beloved clients. Your photos will look better if you are feeling well rested and at your best! We rarely allow weather rescheduling because after all, we do live in Oregon so we love to embrace whatever weather it decides to be that day. If it is down pouring and sideways rain that hinders our photo session, we can without a doubt reschedule. If your reschedule is approved, your booking fee will carry over onto your new date. If rescheduling more than 60 days out, a new booking fee will be required.
TARDINESS : Please plan enough time to get to your session. Whether that be getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. We respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect ours. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your booking fee and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session time will not be affected.