BOOKING FEES / CANCELLATIONS / RESCHEDULING / TARDINESS
BOOKING FEES : 25% of your package price is required upfront to reserve your date. This is NON-REFUNDABLE. No exceptions. This fee covers initial communication, all planning, location hunting, and block off a specific time frame for your session.
CANCELLATIONS : If you no call no show, you are forfeiting your booking fee and we will not schedule with you again. Please be mindful that when we block off a time spot for you, we are holding that spot for only you. Therefore, we are not able to schedule someone else. We will not tolerate no call no show clients.
RESCHEDULING : We understand that life happens. People get sick, and things go wrong. If you need to reschedule for any reason, please try to give us 48 hrs notice. If you happen to fall ill the day of your session, please reschedule. We work every day with all age groups and cannot risk passing on anything to our beloved clients. Your photos will look better if you are feeling well rested and at your best! We rarely allow weather rescheduling because after all, we do live in Oregon so we love to embrace whatever weather it decides to be that day. If it is down pouring and sideways rain that hinders our photo session, we can without a doubt reschedule. If your reschedule is approved, your booking fee will carry over onto your new date. If rescheduling more than 60 days out, a new booking fee will be required. (The new booking fee will be waived if we have previously discussed a date, and for special circumstances such as travel, military, health reasons.)
TARDINESS : Please plan enough time to get to your session. Whether that be getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. We respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect ours. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your booking fee and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session time will not be affected.